![]() ![]() With Wells-Fargo, this was a process I had to go through that spanned from August 2022 to spring of 2023, with this dance of getting three letters by mail threatening to force-place insurance if I didn't get private insurance, and then they do the LPI. The best option, for mortgage holders, is to get Lender-Placed Insurance. In Louisiana, where my house is located, the insurance situation (like in Florida and parts of California) is a horrendous mess. Cooper, and while some things were good (such as early contact by physical mail), some things were not. ![]() My mortgage was bought from Wells Fargo by Mr. Please feel free to reach out if you have any further questions or need assistance with your account. Your feedback is essential, and we appreciate you taking the time to share your experience. We're here to assist you with any questions or concerns related to your mortgage account, regardless of the servicing entity. If you had to open an account with Lakeview, it could be because they were assigned as the servicer for your specific loan. As for your second concern, Lakeview Loan Servicing is a separate entity that may service some loans. We understand the value of your time, and we're committed to streamlining the process. Regarding your first point, we're actively working on enhancing our phone system to make it easier for customers to connect with a human representative promptly. We understand the importance of providing efficient customer service, and your comments will help us improve. Howard - I appreciate your feedback and apologize for any frustration you've experienced. ![]()
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